Privacy Policy
Effective Date: July 8th 2025
Last Updated: July 8th 2025
Overview
Psionic LLC ("we," "us," or "our") operates psionicnav.com and provides advanced navigation technology solutions including our SurePath™ system and Space Navigation Doppler Lidar (PSNDL) technology. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
Information We Collect
Website Information
When you visit our website, we may collect:
- Basic usage data: Pages visited, time spent on site, browser type, device information
- IP address and location: For analytics and security purposes
- Cookies and tracking technologies: To improve website functionality and user experience
Contact and Business Information
When you contact us or request information, we may collect:
- Contact details: Name, email address, phone number, company name
- Professional information: Job title, industry, business requirements
- Communication records: Emails, phone calls, meeting notes
- Marketing preferences: How you'd like to hear from us
Product and Service Information
When you use our navigation systems or services, we may collect:
- Technical data: System performance, usage patterns, error logs
- Location data: Only as necessary for navigation functionality
- Configuration data: System settings and customization preferences
How We Use Your Information
We use your information to:
- Provide services: Deliver navigation solutions and technical support
- Improve products: Enhance our technology and develop new features
- Business communications: Respond to inquiries, provide updates, share relevant information
- Legal compliance: Meet regulatory requirements and protect our rights
- Security: Protect against fraud and unauthorized access
Information Sharing
We do not sell your personal information. We may share information with:
Service Providers
- Technology vendors who help operate our website and systems
- Professional services (legal, accounting, consulting)
- Marketing and communications partners
Business Partners
- Authorized distributors and resellers
- Integration partners and collaborators
- Joint venture participants
Legal Requirements
- Government agencies when required by law
- Law enforcement for valid legal requests
- Courts or regulatory bodies as legally mandated
Data Security
We protect your information through:
- Encryption: Data transmitted and stored using industry-standard encryption
- Access controls: Limited access to authorized personnel only
- Security monitoring: Regular monitoring for unauthorized access
- Secure facilities: Physical security for our data centers and offices
Your Rights and Choices
You have the right to:
- Access: Request copies of your personal information
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Restrict: Limit how we use your information
To exercise these rights, contact us at [privacy@psionicnav.com] or [main contact email].
Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide relevant content and advertisements
- Ensure website security and functionality
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Third-Party Services
Our website may contain links to third-party websites or services. This privacy policy does not apply to those external sites. We recommend reviewing their privacy policies before providing any information.
International Data Transfers
As a company serving global markets, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
Data Retention
We retain your information only as long as necessary to:
- Provide requested services
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post updates on this page and update the "Last Updated" date. For significant changes, we may provide additional notice.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Psionic LLC:
1100 Exploration Way
Suite 209
Hampton, VA 23666
Email: privacy@psionicnav.com
Website: https://www.psionicnav.com/
Industry-Specific Considerations
Government and Defense Contracts
For government and defense customers, additional security measures and compliance requirements may apply. We maintain appropriate clearances and follow all applicable regulations for handling sensitive information.
Commercial Navigation Services
For commercial customers using our navigation systems, we process only the minimum data necessary for system operation and performance optimization.
Space and Aerospace Applications
For space missions and aerospace applications, we follow NASA and international space agency guidelines for data handling and security.
This privacy policy is designed to be transparent about our data practices while protecting both your privacy and our business operations. We're committed to earning and maintaining your trust through responsible data handling.
Effective Date: July 8th 2025
Last Updated: July 8th 2025
1. Agreement Overview
These Terms and Conditions ("Terms") govern your use of the Psionic LLC website (psionicnav.com) and our navigation technology products and services. By accessing our website or using our products, you agree to be bound by these Terms.
Company Information:
- Company: Psionic LLC
- Location: Hampton, Virginia
- Website: https://www.psionicnav.com/
2. Use of Website
Permitted Use
You may use our website to:
- Learn about our navigation technology and services
- Contact us for business inquiries
- Access technical documentation and support materials
- Download authorized software and documentation
Prohibited Use
You may not:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Copy, distribute, or modify our proprietary content without permission
- Interfere with the website's operation or security
- Use automated systems to access the website without permission
3. Products and Services
SurePath™ Navigation System
Our SurePath™ technology provides GPS-denied navigation capabilities for:
- Commercial ground vehicles and aviation
- Defense and military applications
- Space missions and aerospace operations
- Industrial and autonomous systems
Service Availability
- Products and services are subject to availability
- Technical specifications may change without notice
- Custom solutions require separate agreements
- Government contracts may have additional terms
4. Intellectual Property
Our Rights
Psionic LLC owns all rights to:
- SurePath™ technology and related patents
- Space Navigation Doppler Lidar (PSNDL) technology
- Website content, logos, and trademarks
- Proprietary software and documentation
- NASA-licensed technology improvements
Your Rights
When you purchase our products, you receive:
- Limited license to use the technology as intended
- Access to technical support and documentation
- Right to integrate with your existing systems (as specified in product agreements)
Restrictions
You may not:
- Reverse engineer or attempt to copy our technology
- Share proprietary information with unauthorized parties
- Use our intellectual property to create competing products
- Remove or modify proprietary notices or markings
5. Orders and Purchasing
Order Process
- All orders require written confirmation
- Pricing is subject to change without notice
- Custom orders may require deposits or milestone payments
- Government orders follow applicable procurement regulations
Payment Terms
- Payment terms vary by customer type and order size
- Government customers: Net 30 days (or as specified in contract)
- Commercial customers: Terms specified in sales agreement
- Late payments may incur fees and service interruption
Delivery and Installation
- Delivery timelines are estimates, not guarantees
- Installation services available separately
- Customer responsible for site preparation
- Risk of loss transfers upon delivery
6. Warranties and Disclaimers
Limited Warranty
We warrant that our products will:
- Perform substantially as documented for [X] months/years
- Be free from material defects in workmanship
- Meet published specifications under normal operating conditions
Warranty Exclusions
Warranty does not cover:
- Damage from misuse, modification, or normal wear
- Problems caused by third-party software or hardware
- Use outside of specified operating parameters
- Force majeure events or customer-caused issues
Disclaimer
EXCEPT AS EXPRESSLY STATED, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
7. Limitation of Liability
Liability Limits
To the maximum extent permitted by law:
- Our total liability is limited to the amount paid for the specific product or service
- We are not liable for indirect, consequential, or punitive damages
- We are not liable for business interruption, lost profits, or data loss
- These limits apply regardless of the cause of action
Critical Applications
NAVIGATION SYSTEMS ARE TOOLS TO ASSIST DECISION-MAKING. USERS MUST MAINTAIN SITUATIONAL AWARENESS AND NOT RELY SOLELY ON AUTOMATED SYSTEMS. WE ARE NOT LIABLE FOR ACCIDENTS OR INCIDENTS RESULTING FROM NAVIGATION DECISIONS.
8. Export Controls and Compliance
Export Restrictions
Our technology may be subject to:
- U.S. export control laws and regulations
- International Traffic in Arms Regulations (ITAR)
- Export Administration Regulations (EAR)
- Country-specific import/export requirements
Customer Responsibilities
You agree to:
- Comply with all applicable export/import laws
- Obtain necessary licenses and approvals
- Not export to restricted countries or entities
- Notify us of any compliance concerns
9. Government Customers
Special Terms
Government customers are subject to:
- Federal Acquisition Regulation (FAR) clauses
- Defense Federal Acquisition Regulation Supplement (DFARS) clauses
- Agency-specific terms and conditions
- Security clearance requirements where applicable
Data Rights
Government data rights are as specified in individual contracts and applicable regulations.
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. The Privacy Policy is incorporated into these Terms by reference.
11. Termination
Termination Rights
We may terminate or suspend access to our website or services if you:
- Violate these Terms or applicable laws
- Fail to pay amounts due
- Engage in conduct harmful to our business
- Breach confidentiality or security obligations
Effect of Termination
Upon termination:
- Your right to use our products and services ends
- You must return or destroy confidential information
- Certain obligations (payment, confidentiality, liability limits) survive
- Existing contracts may continue under their own terms
12. Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your use of our products or services
- Your violation of these Terms
- Your violation of applicable laws
- Your negligence or misconduct
13. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters, wars, or terrorist acts
- Government actions or regulations
- Labor disputes or supply chain disruptions
- Internet or telecommunications failures
14. Dispute Resolution
Governing Law
These Terms are governed by the laws of Virginia, without regard to conflict of law principles.
Dispute Process
- Informal Resolution: Contact us to attempt resolution
- Mediation: If informal resolution fails, disputes will be mediated
- Arbitration: Unresolved disputes will be arbitrated under American Arbitration Association rules
- Court Jurisdiction: Virginia state or federal courts have exclusive jurisdiction for matters not subject to arbitration
15. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any signed agreements, constitute the entire agreement between you and Psionic LLC.
Modifications
We may update these Terms periodically. Continued use of our website or services after changes constitutes acceptance of the new Terms.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
Assignment
You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.
Waiver
Our failure to enforce any provision does not constitute a waiver of our rights.
16. Contact Information
For questions about these Terms, please contact us:
Psionic LLC:
1100 Exploration Way
Suite 209
Hampton, VA 23666
Email: legal@psionicnav.com
Website: https://www.psionicnav.com/
Important Notes for Users
Navigation Safety
- Always maintain situational awareness when using navigation systems
- Do not rely solely on automated navigation in critical situations
- Verify navigation data against other sources when safety is critical
- Follow all applicable safety protocols and regulations
Technical Support
- Technical support is available during business hours
- Emergency support may be available for critical applications
- Support terms vary by product and service agreement
- Remote diagnostics may be used to assist troubleshooting
Training and Certification
- Proper training is recommended for all users
- Certification programs may be available for complex systems
- Customer training requirements may apply for certain applications
- Documentation and user manuals are provided with all products
These Terms are designed to protect both our business and our customers while enabling the successful deployment of advanced navigation technology. We're committed to clear communication and fair business practices.
